Return / Exchange Policy

At Star Live Perfumes Trading LLC, we want customers to feel confident when purchasing from our store. This Return / Exchange Policy explains how return and exchange requests are handled for perfume products purchased from us.

Business Information

Business Name: Star Live Perfumes Trading LLC
Location: Union Coop Hypermarket, Hessa St, Al Barsha 3, Dubai
Phone / WhatsApp: +971 52 537 6262
Email: liveperfume29@gmail.com

Return and Exchange Eligibility

A product may be considered for exchange or return only if it meets the conditions below:

• The product is unused, unopened, and in its original packaging.
• The seal, box, bottle, cap, and packaging are not damaged or tampered with.
• The request is made within the allowed time after purchase.
• The original purchase proof, invoice, or order confirmation is provided.
• The product is not part of a clearance, final sale, tester, or special offer item unless otherwise confirmed by us.

Items Not Eligible for Return or Exchange

• Opened or used perfume products.
• Products with removed seals, damaged boxes, or missing packaging.
• Items damaged after purchase due to misuse, storage, heat exposure, or mishandling.
• Products purchased from another store, seller, or third-party platform.
• Products where the customer simply changes preference after opening or testing the product.

Wrong or Damaged Product

If you receive the wrong product or notice visible damage at the time of purchase or delivery, please contact us as soon as possible through WhatsApp, phone, email, or by visiting our store.

To help us review the issue, please share the purchase proof, product photos, packaging photos, and a clear explanation of the concern.

Exchange Process

Once your request is received, our team will review the product condition and purchase details. If the item is eligible, we may offer an exchange with the same product or another available product, depending on stock.

If the replacement product has a price difference, the customer may need to pay the difference before the exchange is completed.

Refunds

Refunds, if applicable, will be reviewed based on the condition of the product, reason for return, and purchase details. Any approved refund method and timeline will be confirmed directly by our team.

Delivery Charges

Delivery charges, if any, may not be refundable unless the issue is due to a confirmed mistake from our side.

Product Scent Preference

Perfume preference is personal and may vary from person to person. We recommend checking product details carefully or contacting us for guidance before purchase.

How to Request Return or Exchange

• Your name and contact number.
• Purchase date or order details.
• Product name and photos.
• Reason for return or exchange request.
• Invoice, receipt, or proof of purchase.

Policy Updates

We may update this Return / Exchange Policy from time to time. Any changes will be posted on this page.